Returns & Refunds

As each print is custom made to order, returns & refunds are typically not available. 

If, however, the print is damaged during transit, please provide photographic evidence as well as your order number to prints@rickyqi.com and we will investigate the situation and attempt to organize a replacement. 

Please note that any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.